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Field Service Representative UK South East Region

Location: UK, -, United Kingdom
Date Posted: 09-05-2019
JOB SUMMARY:
 
The Field Service Representative will support field service repairs, maintenance, and inspection work with customers in UK & Ireland regions to drive service revenue and excellence in compliance with all administrative requirements. Field Service Representatives are required to perform in a professional manner to provide customers with the highest possible level of service.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 
           These duties are not meant to be all-inclusive and other duties may be assigned:
 
  • Provide customer support in service, repair and inspection of their equipment in the UK & Ireland regions and if needed in other areas in Europe. Ability to troubleshoot and diagnose equipment over the phone, in person or using other technical methods as developed.
  • Work to and uphold the Company's Health & Safety Policy as well as ensuring their work area is well presented and upholds the Company's image.
  • Instruct operators and customers with correct operation and maintenance schedules. Provide (internal) technical support to customers and service partners.
  • Carry out pre-inspection on New & Used equipment if required
  • Monitor & Support Distributor / Customer Accounts as required (Parts, Service, Warranty)
 
MINIMUM QUALIFICATIONS:
 
  • Technical Qualification IE NVQ or City & Guilds.
  • Three (3) or more years of Aerial, automotive, truck, or related technical experience.
  • Fluent in English.
  • Full Valid Driver’s license.
  • Good Communications Skills
  • Ability to travel up to 75% of the time.
 
PREFERRED QUALIFICATIONS: 
 
  • IPAF Operator & CAP Certificates.
  • Telehandler lift truck license.
  • Microsoft Office Suite.
  • Experience with Access / Material Handling / Crane Equipment
 
 
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JLG Industries, Inc. is the world’s leading designer, manufacturer and marketer of access equipment. The Company’s diverse product portfolio includes leading brands such as JLG® aerial work platforms; JLG, SkyTrak® and Lull® telehandlers; and an array of complementary accessories that increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation Company [NYSE: OSK].

An Oshkosh Corporation Company