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Service Supervisor

Location: Bremen, Bremen, Germany
Date Posted: 03-12-2018
Working for a global Fortune 500 company and being part of almost 50 years of innovation makes JLG and its employees a combination to be proud of. JLG EMEA covers Europe, Russia, Middle East, Africa and India where we work close together with our local sales and engineering teams.

Currently we have an exciting opportunity for a Service Supervisor based in Bremen (Germany)
This position will involve direct communication with our customers. You will need to demonstrate excellent communication skills, in what can be a very demanding role.
Your main duties will comprise, but not be limited to:
  • Management of daily Service business.
  • Guarantee and goodwill processing.
  • Manage & support Admin & call centre team  
  • Provide technical knowledge and support to the team. 
  • Facilitate and engage in open, professional and responsive communication to external and internal customers.
  • Manages metrics/KPIs relevant to the department Coordinates with other team members to define metrics/KPIs,
  • Identifies and leads continuous improvement events.
  • Lead a staff of service professionals,
  • Conduct performance reviews
  • Develop and mentor team members on business/industry knowledge and to follow best practices and standards. 
  • Manage workflow, using company platforms
  • Monitor and manage WIP with in the customer support business
  • Accountability for financial budgeting and forecasting for the customer support business. With a view to profitability and continued growth.
  • Lead with a focused Safety-first mentality.   
  • Complete and deliver monthly reports in a timely manner.
  • Take an active role in communications with your peers across the EMEARI region.  
  • Taking on other appropriate tasks and responsibilities assigned by the employer or his agent.
 Key Skills Required
  • Strong customer focus
  • Team player and excellent communication skills
  • Commercial and profit driven
  • Communicate on all levels
  • Ability to work under pressure with a can-do approach
  • Safety first mentality
  • Frontline obsessed
  • Innovative & out the box thinking
  • Ability to work with in a team
  • Ability to take ownership, lead & listen  
  • Driven to deliver continuous improvement (processes, systems & people)
  • Solution focused, “Can do” attitude
Minimum Qualifications:
  • Bachelor’s degree in Business or Technical related field.
  • Five (5) or more years of relevant experience in the field of disposition / operational planning and sound knowledge in technical customer service.
  • Qualification in mechanical engineering or vehicle construction is an advantage.
  • Proficient in Microsoft Office.
  • Fluent in German and English.
  • Excellent verbal and written communication skills.
  • Ability to work independently and as part of a team. Build strong relationships at all levels, across all business units and organizations.
  • Understand business imperatives.
  • Excellent time management and organizational skills.
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JLG Industries, Inc. is the world’s leading designer, manufacturer and marketer of access equipment. The Company’s diverse product portfolio includes leading brands such as JLG® aerial work platforms; JLG, SkyTrak® and Lull® telehandlers; and an array of complementary accessories that increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation Company [NYSE: OSK].

An Oshkosh Corporation Company