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Collection Analyst

Location: Hoofddorp, Noord-Holland, Netherlands
Date Posted: 23-05-2018
JOB SUMMARY:
At JLG, we are committed to being the provider of choice worldwide for access equipment.  The Company's diverse product portfolio includes leading brands such as JLG aerial work platforms and JLG SkyTrak and telescopic forklifts. JLG is part of the Access segment of Oshkosh Corporation, which is a Fortune 350, multi-billion dollar company.  At Oshkosh Corporation we are dedicated to designing and building the world's toughest specialty trucks, truck bodies, and access equipment by working shoulder-to-shoulder with the people who use them.
The credit and collection team consists of  4 colleagues and has a strong international focus. We are currently looking for a temporary replacement for a maternity leave and we would like to add an enthusiastic colleague to the team for the period 1st of July 2018 - 1 st of April 2019.

Requirements
  • Work Experience (as debt collector) 2-3 years
  • Excellent customer skills
  • Good written and verbal communication
  • Negotiation and conflict resolution skills
  • Ability to build relationships across teams, cultures and businesses
  • Experience in working with targets and tight deadlines
  • Make timely & informed decisions
  • Social and teamwork skills, positive attitude
  • Problem solving focus, efficiency and ability to learn fast
  • Personal organization abilities and analytical thinking
  • Customer services experience / economic background would be an advantage
  • Advanced English
  • Second language is a plus (Dutch, French, German, Spanish)
  • MS office
 
Responsibilities
  • Manage multiple accounts (MEA and India)
  • Keep track of assigned accounts to identify outstanding debts
  • Plan course of action by contacting the customers to recover outstanding payments
  • Negotiate payoff deadlines or payment plans
  • Follow up on questions or complaints
  • Update account status and database regularly, master data updates
  • Ensure ongoing monitoring of bad debt accounts and reduce potential write offs
 
 
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JLG Industries, Inc. is the world’s leading designer, manufacturer and marketer of access equipment. The Company’s diverse product portfolio includes leading brands such as JLG® aerial work platforms; JLG, SkyTrak® and Lull® telehandlers; and an array of complementary accessories that increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation Company [NYSE: OSK].

An Oshkosh Corporation Company