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Field Service Engineer

Location: Oxfordshire / Brent Area, UK, United Kingdom
Date Posted: 05-05-2017
JOB SUMMARY:
The Technical Support Specailist will support internal and external customers via phone, email, face to face, and other media communication. The primary objective of this role is to assist in the repair and provide guidance on the overhaul of all Access equipment in the field through the contact center. This position is the supporting position to Access customers to increase their return on investment.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • These duties are not meant to be all-inclusive and other duties may be assigned.
  • Troubleshoot the root cause of technical issues on various equipment such as telehandlers (THM) and aerial work platforms (AWP) and identify the necessary actions to resolve issues.
  • Maintain a professional working relationship with customers and departments necessary to support the customer through continuous communication.
  • Participate in New Product Development (NPD) teams as a service representative and engineering change notice review.
  • Communicate all service related JLG documentation such as service field bulletins, information notices, and product updates to internal and external customers and other technical support team members.
  • Review current Access processes that involve documentation and work performance, Access programs and systems that pertain to troubleshooting and diagnosing.
  • Collaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products.
  • Coordinate and schedule team meetings to review department communications, policies, and procedures as needed.

MINIMUM QUALIFICATIONS:
  • High School Diploma or its equivalent with three (3) or more years of experience in the field or in a related area.
  • Experience with contact center or hands on equipment repair work.
  • Experience in troubleshooting manufacturing equipment.
  • Proficient problem solving capabilities.
  • Skilled in verbal and written communication.
  • Detail oriented.
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JLG Industries, Inc. is the world’s leading designer, manufacturer and marketer of access equipment. The Company’s diverse product portfolio includes leading brands such as JLG® aerial work platforms; JLG, SkyTrak® and Lull® telehandlers; and an array of complementary accessories that increase the versatility and efficiency of these products. JLG is an Oshkosh Corporation Company [NYSE: OSK].

An Oshkosh Corporation Company